Shipping Information

HOW WILL MY ORDER SHIP?

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday.  Upon receiving your order we choose the courier that can get your product to you fastest.  Our chosen carriers indicated below guarantee you the fastest delivery and the ability to TRACK your order the whole step of the way.

• UPS
• Regional carrier

FREE SHIPPING?

INTERNATIONAL SHIPPING

Currently we only ship within the USA. Please contact CS@CGEAR-SANDFREE.COM should you wish to know if there is a CGEAR near you.

ORDER PROCEDURE and TERMS & CONDITIONS

1. After order is shipped, you will receive a tracking number by email to conveniently track the status of your order.
2. Shoes are shipped in a plastic bag (no shoe box). This enables us to provide you with an economical shipping charge.
3. We ensure your order during the time of transit until it is delivered to your specified delivery address.
4. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you.
5. If you have specified a recipient who is not you, (for example: a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfillment by CGEAR-SANDFREE.COM and transfer of responsibility in the same way.
6. If your order delivered at an unattended premise and no signature is received this also constitutes a transfer of responsibility.
7. Your order will not be REFUNDED if the goods are proven to be delivered to the premises (IE: Reference Courier Tracking information) however have not been received for some reason.

We reserve the right to change or discontinue FREE SHIPPING at any time.

To keep our shipping and handling rates low, we reserve the right to combine shipments, choose the delivery carrier and method of shipping at our own discretion.

CUSTOM, TAXES & DUTIES

Orders within the United States will be charged according to any Duties and Taxes stipulated by the State in which the purchase was made. These charges will be applied upon purchasing the goods.

Any customs or import duties outside the United States are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

RETURN POLICY

RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund upon the conditions outlined.

Items purchased at a CGEAR Wholesale store or another online store other than cgear-sandfree.com or Amazon FBM may not be returned to here and we advise you to contact the retailer of purchase. 

• CGEAR-SANDFREE returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in its original packaging, and with all paperwork, parts and accessories to ensure credit.
• No returns can be made on SALE items.
• $14.99 and $9.99 Shipping fee (if applicable) will not be refunded.
• RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

HOW TO EXCHANGE AN ITEM

We don’t exchange items rather we ask you to follow the procedure outlined under “Return an item” and please place another order for the item you wish to order.

DAMAGED / DEFECTIVE GOODS

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at CS@CGEAR-SANDFREE.COM

Please provide in your email:

1. Order number (SHO – XXXX)
2. Item number
3. Photo of the defective product
4. Return reason

Once we confirm product is defective, we will immediately send out a replacement product with an RA (Return Slip). 

STEPS:

1. If we want the defective product returned (which will be specified by CS), please fill out the RA with your order number SHO – XXXX.
2. Please hand the defective product to courier with the RA (with Order number on RA) when your replacement product is delivered.

ORDERING & PAYMENT METHOD

All prices are in US dollars.
The following credit cards / payment method are accepted: VISA, MASTER, AMEX, PAYPAL, GOOGLEPAY, APPLEPAY.

Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to cgear-sandfree.com we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure.

AMEND / CANCEL ORDER

Change of order or cancellation is possible only if the goods have not yet shipped.

If the goods have been shipped, then the onus is on the customer to return the goods back the CGEAR at your expense for an exchange/ refund. 

In this case, please follow instructions found in RETURN POLICY.

If you are unclear about anything, please don’t hesitate to reach out to us at CS@CGEAR-SANDFREE.COM